Refund & Return Policy

REFUND AND RETURN POLICY……!!!!!

For Cancellations please contact us via contact us link.

Any request for cancellation to be made within 3hours from the time of order confirmation.

Once the order is cancelled we will initiate the refund within the next 24 hours.

Once dispatched the order cannot be cancelled.

2. Return & Refund Policy:

• Quality Guarantee: At Fresh Grocery Hut, we are committed to providing you with the freshest produce. If you are not satisfied with the quality of any item in your order, please contact us within 5 Days of receiving your delivery.
• Returns: For quality-related issues, we may request a photo of the item in question to facilitate the return process. Depending on the circumstances, we may offer a replacement, store credit, or refund.
• Refunds: Refunds will be processed within 24 Hrs to the original payment method used for the order.
• Damaged or Missing Items: In the unlikely event that your order arrives with damaged or missing items, please notify us immediately, and we will work swiftly to resolve the issue.
• Non-Refundable Items: Certain perishable items may not be eligible for returns or refunds due to their nature. However, if such items do not meet our quality standards, please contact us for assistance.

3. Terms & Conditions:

• Order Modifications: Once an order is placed, modifications or cancellations may be accommodated if requested within [mention time frame] prior to the scheduled delivery time.
• Product Availability: While we strive to maintain accurate inventory levels, some items may occasionally be out of stock. In such cases, we will notify you promptly and offer suitable alternatives if available.
• Payment: Payment for orders can be made securely through our online platform using major credit/debit cards or other accepted payment methods.
• Privacy: We respect your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
• Contact Information: For any inquiries, concerns, or assistance regarding your order or our Shipping & Terms Policy, please don’t hesitate to contact our customer service team at contact@freshgroceryhut.com.