Shipping & Terms

Thank you for choosing Fresh Grocery Hut for your fresh produce needs. Below are the details of our Shipping & Terms Policy to ensure a seamless experience:

1. Shipping Information:

• Delivery Areas: We currently deliver to All Over India. If your location is not within our delivery range, kindly contact us for assistance.
• Delivery Schedule: Our deliveries are scheduled 4 Days. Orders placed before 4 Days will be processed for delivery on the next available delivery day.
• Shipping Charges: We offer free shipping for orders above 50 Rs. For orders below this amount, a flat shipping fee of 80 Rs will be applied.
• Delivery Method: We utilize refrigerated vehicles and insulated packaging to maintain the freshness of your items during transit.
• Delivery Confirmation: Once your order is out for delivery, you will receive a confirmation email or text message with tracking details. Please ensure someone is available to receive the delivery.
• Special Instructions: If you have any specific delivery instructions or preferences, please mention them while placing your order, and we will do our best to accommodate them.

2. Return & Refund Policy:

• Quality Guarantee: At Fresh Grocery Hut, we are committed to providing you with the freshest produce. If you are not satisfied with the quality of any item in your order, please contact us within 5 Days of receiving your delivery.
• Returns: For quality-related issues, we may request a photo of the item in question to facilitate the return process. Depending on the circumstances, we may offer a replacement, store credit, or refund.
• Refunds: Refunds will be processed within 24 Hrs to the original payment method used for the order.
• Damaged or Missing Items: In the unlikely event that your order arrives with damaged or missing items, please notify us immediately, and we will work swiftly to resolve the issue.
• Non-Refundable Items: Certain perishable items may not be eligible for returns or refunds due to their nature. However, if such items do not meet our quality standards, please contact us for assistance.

3. Terms & Conditions:

• Order Modifications: Once an order is placed, modifications or cancellations may be accommodated if requested within [mention time frame] prior to the scheduled delivery time.
• Product Availability: While we strive to maintain accurate inventory levels, some items may occasionally be out of stock. In such cases, we will notify you promptly and offer suitable alternatives if available.
• Payment: Payment for orders can be made securely through our online platform using major credit/debit cards or other accepted payment methods.
• Privacy: We respect your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
• Contact Information: For any inquiries, concerns, or assistance regarding your order or our Shipping & Terms Policy, please don’t hesitate to contact our customer service team at contact@freshgroceryhut.com.